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Organisation Design

Make ownership clear and decisions faster

We help you organise roles, responsibilities and decisions around the work that needs to happen.

We examine how work moves within and between teams, where authority is unclear and which arrangements help or hinder delivery. 

We shape practical changes to responsibilities, reporting relationships and decision-making, then test how they work in practice.

Does this sound familiar?

Decisions stall or escalate

People are unsure what they can decide, so routine choices are delayed or passed upwards.

Meetings sprawl

The same issues pass through several forums, with repeated discussion and little clarity about who decides.

After a restructure

Reporting lines have changed, but responsibilities and handovers between teams are still unclear.

Roles overlap or leave gaps

Tension grows between teams and some work falls between the cracks.

Ready to Connect?

How we work

Understand the work

Use interviews, document review and examples of everyday work to see how responsibilities are shared, decisions are made and handovers happen.

Shape the design

Work with you to agree how responsibilities should be grouped, where authority belongs and how roles and teams need to connect.

Agree decisions

Clarify which decisions belong where, who needs to contribute and how issues move between teams and decision forums.

Test & refine

Test the design with live decisions, review early signals and lock only the light documentation you really need.

What changes

Clearer responsibilities

People understand what their role is accountable for, how it contributes to the wider work and where responsibilities meet.

Authority people can use

Decision-making authority matches the responsibilities people carry, with clear routes for input, support and escalation.

Better coordination

Teams understand what they need from one another, with clearer handovers and fewer gaps or duplicated tasks.

More purposeful governance

Meetings and approvals have clear purposes, helping decisions reach the right people without unnecessary repetition.

Our approach

An organisation’s structure shapes how people share work, exercise authority and depend on one another. Alongside formal reporting lines sit established relationships, habits and expectations that determine what actually happens. We explore both, ensuring changes to your design address the realities people encounter in everyday practice.

We examine what the work requires and how people currently make it happen.

An org chart can look neat while everyday delivery relies on favours, personal workarounds or someone quietly covering a gap. We follow real tasks and decisions with the people doing them, identifying where these arrangements help and where they cause bottlenecks or burnout. That insight shows how responsibilities should be grouped and which vital working relationships a redesign must protect.

Related Programmes

When unclear responsibilities or decision-making authority are causing gaps, duplication or delays.

Over 6 weeks, we help you clarify responsibilities, agree decision-making authority and test the arrangements in practice.

When meetings and approval routes need clearer purposes, responsibilities and connections.

In a half day, we help you turn strategy into a small set of moves people can act on.

When an unresolved decision is holding up progress and you need the right people to work through it.

In a single session, we help you make the decision that is not landing.

Frequently asked questions

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