Organisation Design
& Role Clarity
Make ownership clear and decisions faster
We map how work really flows.
We agree who decides and who does, and set the minimum governance rhythm so priorities are resolved once, at the right level.
Is this You?
Decisions stall or escalate →
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After a restructure →
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​Meetings sprawl →
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​​Roles overlap or leave gaps →​
owners are not clear and risk gets pushed upwards.
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handovers, spans and joins are fuzzy and workarounds appear.
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issues bounce between forums because there is no simple route to decide.
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tension grows between teams and some work falls between the cracks.
How we work
Map what is real
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Design for flow​​​​
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Set the rhythm
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Pilot and embed
Short interviews and document read across to see how decisions are actually made, how work moves and where hand offs fail.
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Build a practical decision rights map, tidy spans and layers and sharpen role briefs so ownership and joins are clear.
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Agree the minimum set of forums, inputs and decision logs so the right issues land in the right place.
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Test the design with live decisions, review early signals and lock only the light documentation you really need.​​​​​
What changes
One page operating model
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Decision rights made visible​​
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​Clear roles and interfaces​
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​Lean governance
Simple view of how value flows and which teams lead each part of the work.
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Unambiguous ownership, clear escalation paths and a small number of named decision forums.
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Role briefs that focus on purpose, outcomes and key joins rather than only task lists.
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The few meetings that matter, with clear inputs and decision logs, plus board ready summaries and early signals to watch.​
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Our approach
We start from the decisions that drive value.
Roles and joins are shaped around them, not the other way round.
We design light guardrails between teams.
Hand offs are calm and escalations drop.
​We make invisible rules talkable.
Who decides and who does becomes clear, fair and respected.
We favour clarity and pace over bureaucracy.
Enough design to work now, then iterate with real use.
Related Programmes
Role Clarity & Decision Rights
Lean role design with clear owners
Six week route to tidy roles, decision rights and governance around real work. We map where decisions happen now, agree who decides and who does, and test the design with live issues. Best when you have grown quickly, merged teams or want to refresh your operating model without another full restructure. You leave with: • One page operating model that shows value flows and key forums • Decision rights map with owners and escalation routes • Updated role briefs and interfaces for priority roles and teams • Light governance rhythm and decision log templates
Governance & Cadence Setup
Set the minimum governance rhythm that actually works​
Short working session to design and rehearse the few governance meetings that matter. We define purpose, inputs and outputs and introduce a simple decision log using one real meeting. Best when meetings feel busy but not decisive, or when new structures need a clear cadence. You leave with: • Clear map of the core governance forums and how they connect • One page charter for each key meeting, including purpose, attendees, inputs and outputs • Short list of risks and assumptions to watch • Decision log template with first entries captured from a live meeting
Team Decision Workshop
Resolve one high stakes decision
in the right forum
Focused, facilitated session to frame a single decision, agree criteria, surface options and risks, then decide and capture who will do what by when. Best when an important decision is stuck, looping between forums or carrying different expectations about who gets to decide. You leave with: • One agreed decision recorded with clear rationale and key trade offs • Named owner, follow through actions and simple timelines • Short comms line so people understand what was decided and why