Role Clarity & Decision Rights
Lean role design with clear owners
In 6 weeks, we make ownership clear and decisions faster.
You’ll leave with a one-page operating model, practical decision rights, sharper role briefs and a lean governance rhythm that resolves priorities once, at the right level.
We then do light 30/60/90-day reviews to confirm what has stuck and make small corrections as the context shifts.
Who it’s for
COOs or Directors of Operations, heads of service, transformation leads and function leaders where decisions stall, escalate by default or duplicate.
Duration
6 weeks, plus light 30/60/90-day reviews.
Typical triggers
Post restructure, duplicate approvals, meeting sprawl, unclear handoffs, rising tension between functions.
Format
Short interviews and document review, decision rights map and role briefs, cadence install, live pilot, adoption pack and handover.
What you’ll get
One-page operating model view that shows how value flows, who leads what, and the few forums that matter.
Role briefs and interfaces for priority roles and teams, focused on purpose, outcomes and joins, not task lists.
Decision rights made visible, with clear ownership, involvement and escalation routes.
Lean governance that works in practice: meeting inputs and outputs, a lightweight decision log, plus simple decision plays for common scenarios.
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Our approach
We start from the decisions that drive value.
Roles and joins are shaped around them, not the other way round.
We make invisible rules talkable.
Who decides and who does becomes clear, fair and respected.
We favour clarity and pace over bureaucracy.
Enough design to work now, then iterate with real use.
How we work
1. Set up (Week 0)
We meet with the sponsor to align outcomes, scope and ways of working.
We confirm the essential inputs only (org chart, charters, a few recent minutes).
3. Design for flow (Weeks 2–3)
With your leaders we name the decisions that matter most and make ownership explicit (who decides, who is involved, how fast).
We draft the decision rights map, role briefs and key interfaces.
5. Pilot with live work (Week 4)
We test the design on real decisions, supporting decision owners and meeting chairs until the new way feels natural.
We capture early friction and tune in real time.
2. Map what’s real (Week 1)
We run short interviews and observe one or two forums to see where decisions stall, escalate or duplicate.
We map how work and handoffs actually flow.
4. Set the rhythm (Weeks 3–4)
We agree the minimum meeting cadence, the few forums that matter, and crisp inputs and outputs.
We introduce a simple decision log so decisions land once and can be followed through.
6. Refine and adopt (Weeks 5–6)
We tidy anything clunky and package the essentials so teams can use them straight away.
We confirm ownership, hand over a simple tracker, and agree brief 30/60/90-day reviews.
What’s included
Operating model one-pager.
Decision rights map (clear and usable).
Role briefs and interfaces.
Governance cadence (meeting charters, inputs and outputs, decision log).
Decision plays for common scenarios.
Adoption pack: board-ready one-pager, comms notes, slide templates, micro-guides.
Your Effort
Sponsor: 60–90 mins weekly for steer and unblockers.
Decision owners: one pilot decision each, brief prep and playback.
Interviewees: 45–60 mins for a small set of roles.
Access to recent minutes, charters and schedules.
Agreement to test the cadence on live work.
Need more context?
Related Quick Moves
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