Role Clarity
& Decision Rights
Lean role design with clear owners
In 6 weeks we make ownership clear and decisions faster. We map how work really flows, agree who decides and who does, and install the minimum meeting rhythm so priorities are resolved once—at the right level.
Who it’s for
Directors/heads of service, COOs/DoPs, transformation leads and function leaders where decisions stall, escalate by default or duplicate across teams.
Duration
6 weeks with light 30/60/90-day reviews
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Typical triggers
Post-restructure; duplicate approvals; meeting sprawl; unclear hand-offs; rising tension between functions.
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Format
Interviews & document read-across, decision-rights map & role briefs, cadence install, live pilot, adoption pack & handover.
What you’ll get
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One-page operating-model view that shows how value flows and who leads what.
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Clear decision-rights map so ownership and escalation paths are explicit.
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Practical role briefs & interfaces—purpose, outcomes and joins, not just task lists.
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Simple governance cadence: the few meetings that matter, with crisp inputs/outputs and a lightweight decision log.
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Ready-to-use “decision plays” for common scenarios (reprioritisation, risk acceptance, funding release).
Ready to Connect?
Our approach
We start from the decisions that drive value.
Shaping roles and joins around real work, not the org chart.
We design light guardrails between teams.
Lowering anxiety, reducing escalation and supporting choices people can own.
We make invisible rules talkable.
Separating who decides from who does so ownership feels fair and respected.
How we work
1. Set up (Week 0)
We meet with the sponsor to align on outcomes, scope and ways of working, and identify the required docs (org chart, charters, a few recent minutes).​
3. Design for flow (Weeks 2–3)
With your leaders we name the decisions that matter most, make ownership explicit (who decides, who’s involved, how fast) and set a lightweight meeting rhythm with a decision log.
5. Refine & socialise (Weeks 5)
We tune anything clunky and package the essentials - talking points, slides and micro-guides - so teams can use them straight away.
2. Map what’s real (Week 1)
We listen and observe - short interviews and one or two meetings - to map where decisions stall, escalate or hand-offs slip.
4. Pilot with live work (Week 4)
We test the design on real decisions, supporting decision owners and meeting chairs until the new way feels natural.
6. Adopt & assure (Weeks 6)
We confirm the final tools, hand over a simple tracker, and agree brief 30/60/90-day reviews to hold the line as the context shifts.
What’s included
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Operating-model one-pager
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Decision-rights map (clear and usable)
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Role briefs & interfaces
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Governance cadence (inputs/outputs + decision log)
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Decision plays for common scenarios
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Adoption pack: board-ready one-pager, comms notes, slide templates, micro-guides
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Your Effort
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Sponsor 60–90 mins weekly for steer/ unblockers
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Decision owners: one pilot decision each; brief prep and playback
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Interviewees: 45–60 mins for a small set of roles
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Access to recent minutes/ charters/ schedules
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Agreement to test the cadence on live work
Need more context?
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